Frequently Asked Questions

Can I get my purchase gift wrapped?

Yes!  We offer gift wrapping for an additional $5.00 per item wrapped.  Your gift will be professionally wrapped with a small enclosure card for personalized gift giving.  As you checkout, please type in the greeting information on the gift wrap section.

Can I purchase an item and have it sent to a different address?

Yes!  We specialize in gift giving.  If you'd like to purchase a gift and have it sent to another address, just let us know in the comments section in the checkout field.  If you'd like, we offer gift wrapping, at an additional $5.00 charge per item wrapped.  The wrapped gift includes a small enclosure card with whatever message you wish to express.

Do I have to pay sales tax?

Only if your reside in California.  The sales tax rate is 7.25%. 

How do I contact you?

There are four ways to contact us.  You can contact us by phone at (530) 257-9004.  We are available from 10:00 AM to 3:00 PM Pacific Time Monday through Thursday.  Our email address is contact@hodgepl.com.  Our address is 2920 Riverside Dr. #101, Susanville, CA 96130, attn: Customer Service.  Or, by fax at (530) 257-9013.

It is our pleasure to serve you.  We welcome your calls, letters or emails.  Your request will be given immediate attention.

How do I track my delivery?

 Just give us a call at (530) 257-9004 or email us at contact@hodgepl.com  with your order information and we can track it down for you.

How much is shipping?

Regular Shipping: (48 Continental United States) $6.95 Flat Rate.  We ship via the United States Postal Service.  All orders are usually processed within 24 hours.  The majority of our orders are shipped priority mail and usually are delivered in 3-4 business days.  On oversized or heavy orders will go parcel post and are usually delivered in 6 to 8 business days.

Shipping to a different address: If you'd like items sent to different address, you must place separate orders for each address. We also provide gift wrapping for a $5.00 fee. Easy ordering with the gift wrapped makes for an easy gift.

Rush Orders: Please contact a sales representative at (530) 257-9004 and they will make every effort to help expedite “rush” situations.

Is my personal information kept private?

Under no circumstances do we share any personal information with 3rd parties. All personal information is kept within Hodge Podge Lodge for our use in processing your orders. As you check out, you are asked if you would like to be on our email club lists. If you check this box or leave it checked you may from time to time receive Special Notifications, Sales or other information from Hodge Podge Lodge. Never at any time, have we nor will we, sell your email or other personal information to a 3rd party.

Your privacy is important and will be respected.

What forms of payment do you accept?

We accept Visa, Master Card, Discover, American Express, or PayPal.  "Check Out" allows all these options.

What if my purchase is damaged?

We take extra precautions to ensure that your orders are carefully packed and leave our warehouse in good condition. Unfortunately, we cannot always guarantee that your order will arrive in the same good condition. When you receive your order, please examine the merchandise immediately for any damage. If you do have any item(s) that are damaged, please contact us right away.  Your happiness with your order is our top priority and we will either refund you for the broken item or replace it.  Please call us at (530) 257-9004 or email us at www.contact@hodgepl.com.  We are available Monday-Thursday 10:00 - 3:00 Pacific Time.

What is your return policy?

We guarantee your order! We are committed to providing the best products and service to our valued customers. If you are not completely satisfied, contact us and we will do our best to make your shopping experience a worry-free and enjoyable.

30 Day Money Back Guarantee

• Please contact us by telephone at (530)257-9004 or by email at contact@hodgepl.com and one of our customer service team members will assist you. All returns must be authorized in order for us to be able to track them and give it a Return Merchandise Authorization Number (RMA). No returns will be excepted without the RMA.
• Please check your sales slip and make sure you’re within the 30 day return period. The items must be returned in the original saleable condition to be accepted.
• Products must be returned in the original package and/or packing materials. Products must be returned in original saleable condition.
• Please use caution when packaging the products to be sent back. Damage by improper packaging, care or handling is not returnable.
• All orders are final 30 (thirty) days after the order is shipped.
• Please return to:
  Hodge Podge Lodge
  2920 Riverside Dr. #101
  Susanville, CA 96130
  Attn: Returns
• Hodge Podge Lodge will refund the cost of any returned items if it is returned within the specified time and conditions. Sorry, we do not reimburse customer return costs.